Products
Frequently asked questions
1. What is your return policy for pet products?
We offer a 3-day return policy. If you’re not satisfied with your purchase, contact us within 3 days of delivery for assistance.
2. How long does shipping take for pet orders?
Orders are processed within 1–3 business days. Delivery within the United States typically takes 7–10 business days.
3. Do you offer free shipping on pet supplies?
Yes! We offer free shipping on all orders within the United States.
4. How can I track my pet product order?
Once your order is shipped, you will receive a tracking number by email so you can monitor your package’s journey.
5. Are your pet products safe for dogs and cats?
Yes, all our products are carefully selected and designed with pet safety in mind. Please follow the product instructions before use.
6. What should I do if I receive a damaged pet item?
If your item arrives damaged, contact us within 48 hours of delivery with photos of the product, and we’ll arrange a replacement or refund.
7. Can I cancel my order?
Orders can be canceled within 12 hours of purchase. Once an order has been processed, it cannot be canceled.
8. How can I contact customer support?
You can contact our support team anytime at support modifysteps@gmail.com. We typically respond within 24–48 business hours.